Technical Support

Product Support

PTW is proud to give comprehensive support for all products manufactured and distributed by us. To enable us to do this quickly and efficiently, please

• note type number, serial number and version number of the product,
• contact your local PTW sales & service partner.
• check our Product Support section
• If your local PTW sales & service partner cannot help you, please contact our service hotline.

Our Service Hotline

PTW has set up a service hotline which provides professional advice to resolve minor problems free of charge. We also provide software updates and regular updates for our products which can be obtained from your local PTW sales and service partner.

PTW Sales & Service Partners worldwide

PTW is represented worldwide through a network of specialized sales and service partners. PTW products can be shipped direct to our branch offices for repair and maintenance:

• PTW-Asia Pacific
• PTW-Beijing
• PTW Dosimetry India
• PTW Dosimetría Iberia
• PTW-France
• PTW-Freiburg
  
• PTW-Latin America
• PTW New York
• PTW-UK

We strongly recommend that you contact your local PTW service partner for recalibration of PTW dosimetry equipment.