PTW products are well known for their outstanding reliability. Our service standards obligate us to repair and recalibrate each and every PTW product - regardless of where it is in operation. This is by no means a matter of course in our time, but we take pleasure in offering our customers the most comprehensive service and support possible.

PTW runs a service hotline which provides professional advice to resolve minor problems free of charge. We also provide software updates and regular updates for our products which can be obtained from your local PTW agent.

You can find PTW agents on all continents, but it is also possible to have PTW products shipped to our branches at Freiburg, Rio de Janeiro, Beijing, Hong Kong, Paris, Grantham (UK) or New York for repair and maintenance. We strongly recommend contacting your local PTW agent for recalibration of nearly all kinds of dosimetry equipment.